Delivery & Returns Policy
Wriggle delivers anywhere within the United Kingdom using a tracked next day delivery service. Alternatively, customers have the option to specify a preferred date they would like for delivery at no extra charge (deliveries may be made on or before the preferred date).
Orders of £60 or more qualify for free next day delivery. We dispatch products ordered by 10am on the same day, with a tracked next day courier.
Where you have not requested delivery on a specific date, delivery will be within a reasonable time.
Where you requested delivery on a specific date, we will use our reasonable efforts to deliver our products on the requested delivery date. However, as Wriggle relies on the services of third party delivery providers, we do not accept any liability for delays that might occur due to actions or omissions of third parties.
We are unable to deliver on UK Bank Holidays.
If our delivery partner is unable to make delivery to you for whatever reason (other than where the non-delivery arises due to a fault by us or our courier), the goods will be returned to us. If the goods are perishable, we cannot make any refund to you for the cost of the goods or attempt any further redelivery once the goods have been returned to us after failed delivery attempt(s). If the goods are non-perishable, we can arrange for redelivery, subject to the payment by you of the delivery fee, and any administration fees incurred by us.
CANCELLATION OF ORDERS BY WRIGGLE
If we are unable to complete your order, we will inform you of this as soon as practicable and cancel your order. You will not be charged for the order (and if payment has been taken, it will be refunded to you).
Cancellation can be made by us where we are unable to, or it is not commercially reasonable for us to, complete the order. This may include (for example) where we have identified a material error in the price or description of the product(s) shown on the website (whether due to software errors or otherwise), because items are out of stock, because we are unable to meet a delivery deadline you have specified, because (for international deliveries) the import duties or costs which we are notified of are unreasonable, or for other unexpected reasons that we could not reasonably plan for.
CANCELLATION BY YOU, COOLING-OFF PERIOD
Most orders placed with Wriggle are covered by our 14 days satisfaction guarantee. You can return the hamper by notifying us within 14 days of it being delivered. If the hamper is not faulty, it must be returned unused, unopened, and original packaging undamaged. Also, please be aware that we cannot be held responsible and provide refunds/exchanges on any order affected by circumstances beyond our control; this includes but is not limited to damage and neglect after goods are delivered or goods being stored incorrectly.
In order to arrange a return, please contact our customer service team as soon as possible and within 14 days of delivery. You must inform us in writing with the order number, the hamper number or name and the reason for the requested return. Returned parcels must be packaged securely with all the items in that hamper included. Any additional costs from delivery or returning the hamper that are not agreed beforehand with Wriggle are not covered under our cancellation policy.
Once we have received a returned order, the items returned will be checked and any agreed refunds, credits or exchanges will be made within 14 days of return receipt. For any returned hamper that is not faulty (or we found it to be not faulty), we will refund to you what you paid for the hamper (excluding delivery). For returned orders that were faulty, no administration charge will be deducted from the refund.
Should you, for any reason, request to cancel an order prior to despatch, Wriggle reserves the right to charge an administration fee to cover the costs incurred up to that point. If you request to cancel an order once it has been despatched, the order must be returned by you as set out above.
EXCEPTIONS - If your order contains any of the following items, the cooling off period does not apply and your order cannot be returned unless faulty:
- Any perishable items (including flowers, or fresh food such as cheese, meat or fish);
- Personalised and branded goods;
- Bespoke hampers, such as if your hamper is purchased using the build your own service or created to your requirements by our sales/corporate team.
Hampers that are delivered damaged or have defective contents must be notified to customer services within 48hrs of delivery. We will send a replacement hamper as soon as possible of the same type or an alternative hamper of the same value or higher will be offered. If another hamper is no longer required a refund will be offered, however we reserve the right for the item to be returned to us first using our return service for further inspection, so we can investigate the issue further.